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Support

We're here to help you and your loved ones get the most out of Chatsey Care.

Frequently Asked Questions

How do I set up Chatsey Care for my parent or grandparent?

Download Chatsey Care from the App Store on their iPhone, iPhone Duo or iPad. There is no account to create: a short welcome walks through their name, their people and their medications in a few minutes. Then use Invite Family to connect family members.

What devices does Chatsey Care work on?

iPhone, iPhone Duo, iPad and Apple Watch, plus Home Screen widgets. Your loved one just needs an iPhone to get started.

How do I cancel my subscription?

Open Settings on your iPhone > tap your name at the top > Subscriptions > Chatsey Care > Cancel Subscription. You'll continue to have access until the end of your current billing period.

Is my data private?

Yes. Chatsey runs on Apple Intelligence on the device, and memories are kept in your own iCloud. There are no ads and no trackers, and we never sell your data. See our Privacy Policy for full details.

What if my loved one has trouble using their phone?

Chatsey Care is designed with seniors in mind: large text, big buttons, simple menus, and a microphone button to speak instead of type.

Is this a medical device?

No. Chatsey Care is a wellness companion, not a medical professional. Health features are for information only. Always consult a qualified healthcare provider for medical advice. In an emergency, call 911. If you are in crisis, call or text 988.

How does the Family Dashboard work?

Family members can connect through the app to receive check-in summaries, medication reminders, safety alerts, and location updates. Your loved one controls what they share.

Still need help?

Our support team typically responds within 24 hours.

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